INFORMATION

The Order Process

Here are a few items we need to begin creating a quote for your cake.

  •     Type of Occasion

  •     Date required (delivery or pick up)

  •     How many servings required

  •     Size of servings (wedding or party)

  •     Style

 

Once all of the information has been collected, we can then send you a quote and move forward from there.

Ordering

Our calendar fills quickly, it is advisable to book early. It's suggested to check our availability as soon as you know your event date. We will not treat your order as accepted until your contract has been signed and your deposit has been received. 

**If you book a wedding cake or a novelty cake over a year in advance, please allow for an increase of up to 10% to cover the increase of ingredients on your initial quote**

Location

Kendra's Country Bakery is a private, home based bakery business located in the heart of the Rim Country in Payson, Arizona.

Consultations

Taste testing and wedding cake consultations are by appointment only, and take place once a month due to a high volume of orders. Our tastings allot for the happy couple and two guests of their choosing (total of 4). If you would like to bring more than 2 guests to the consultation, there will be a separate $10 charge per guest due at the time of tasting.  Our tastings include a one hour time slot with our design team where we will talk through design, cake flavors, frostings/fillings, colors, delivery and  so much more. While we discuss the details, you will have the opportunity to sample some of our homemade cakes, frostings and fillings, as well as view some of our display cakes. There is a $40 fee for this service, however, if you book with us, then this fee goes towards your wedding day order. 

After the consultation, we will be able to collect all the information and send you a quote.  Please keep in mind, any cake ordered from a picture or photo of a cake created somewhere else can only be recreated by Kendra's Country Bakery as our interpretation of the cake and will not be a replication. Please be aware that copyright also protects some designs and, to that end, cannot be copied. If you require additional meetings after the initial consultation, there will be an additional charge.

Wedding orders and design consultations must be completed no later than six weeks before the delivery date. Orders placed later may incur additional rush order charges based upon time and product availability. 

To Hold Your Event Date

​​Kendra's Country Bakery requires that your custom contract be signed and the 50% payment be made within 7 days of your taste testing consultation to save your wedding date. If payment is not received within 7 days, your event date is not guaranteed and we reserve the right to set aside your date for someone else.  

Payments

A deposit or payment can be made via Venmo, Zelle or in cash/check by visiting or mailing it to our location.

Deposits & Cancellations

  • For wedding cakes, deposits become due once you have reviewed and signed your custom contract.

  • Your initial 50% deposit reserves your event date and is non-refundable.

  • We must receive final balances by the due date indicated or the contract is null and void and the deposit will not be refunded. Final payments should be made four weeks before your event date.

  • Notifications of cancellation must be made four weeks prior to the delivery date; after which 100% of total monies is forfeited and cannot be used toward any future cake purchases.

  • For novelty cakes and cupcakes, all final payments should be made 14 days before the event date.

Non Payments

Please note, if full payment of the wedding cake is not received 28 days before the event date, it is assumed that the cake has been cancelled. The cancellation policy, therefore, applies in all cases. If after the 28-day deadline, you try to make payment, we reserve the right to refuse your trade in all cases with complete loss of your 50% deposit.

Change of Event Date

If, for any reason you need to re-arrange your event date, we will try our best to accommodate these changes at no additional charge; provided sufficient notice is given and that we can offer a cake for the re-arranged event date. We may not be able to accommodate changes of dates, location and delivery due to prior scheduling of other contracts. We will do our best to accommodate your order but CANNOT GUARANTEE to be able to do so. If we are already fully booked for your new event date and unable to provide the cake, it will not be possible to refund your deposit. Please bear this in mind when ordering, as any monies paid are non-refundable and non-transferable.

Cake Design & Alterations

Your cake is important to Kendra's Country Bakery so; please take the time to check the details of your quote/order carefully. It is your responsibility to contact us if there are any changes required to your original order. Reasonable changes to your order may be made up to four weeks prior to the event. We will try and accommodate any changes wherever possible. We cannot guarantee to do so, and reserve the right to increase the price quoted for any extra work required. In such event, a change order addendum that describes such changes and any resulting additional charges will be necessary. 

Additional costs may be incurred depending on the nature of the changes. Included are supplies that may no longer be needed but have already been purchased. Please note we are unable to make ANY changes within four weeks of the delivery/collection date of the wedding date.

Pick-Up & Delivery

If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Kendra's Country Bakery's possession. Any repairs or additional cakes will be subject to additional fees. We cannot be held responsible for any damages that take place once the cake has left our location. You will be asked to sign a waiver to guarantee you are happy with your order. We would recommend the cake travels flat on the floorboard of a car or have someone hold it in their lap for the journey.

For wedding cakes, we would recommend having your cake delivered unless you prefer to pickup. The safest way to travel is with the cake tiers boxed individually and set up at the venue. Delivery and setup at the venue is based on mileage and time taken at the venue for setup. We will be able to provide you with this cost on your quote. We will deliver and set up your cake on the day of your wedding at an agreed time. It is your responsibility to ensure that you have provided correct delivery information and ensure that the venue is open and available at the arranged time. At the venue, if we have to wait to gain entry, you will be billed for the time at a rate of $20.00 per hour. If no one is available to receive the cake at the agreed delivery time, your order will be returned to our location and we will contact you to arrange an alternative delivery time; for which a charge will be payable. Kendra's Country Bakery accepts no responsibility for any loss or consequential loss incurred by the client as a result. Complex cakes may not always be delivered in final form. Time and space for assembly, and even refrigeration may be required. Kendra's Country Bakery is experienced in transporting and handling large and delicate cakes. To ensure a proper wedding experience and peace of mind, delivery service should be considered. 

Storing Instructions

Once the cake has been delivered, it is important to keep it in a cool, dark place, on a sturdy surface out of the reach of children and animals. Please keep your cake out of direct sunlight. There may be special serving instructions, such as the removal of non-edible items on your cake ex. dowels, florist wires and ribbons. You will be advised of this on receipt of your cake. Slicing guides are supplied to show the best way to cut and serve your cake.

Weather

In warmer months, it is advised the cake be kept in an air conditioned area or, at the very least, a cool area. Please note that direct sunlight and temperatures of 75 degrees and higher may have drastic and adverse effects on any cake. We are in no way responsible for any damage that may occur due to weather conditions.

Allergies

Please be aware that while your cake may not be made with gluten, nuts or a nut product, it will have been prepared in a kitchen where gluten and nut products may be used in other cakes and fillings. We cannot guarantee that your cake will be free from all nut traces or gluten. All of the cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, gluten or nuts. It is your responsibility to inform your guests of this allergy information. We shall not be held liable for any allergic reaction resulting from consumption of cake, frostings or fillings.

Food Safety & Hygiene

Kendra's Country Bakery has up to date food hygiene certificates and is registered with the Gila County cottage laws. All of our cakes are baked in a home kitchen; therefore, we cannot guarantee that they are free from traces of nuts or other allergens.

Photographs

We reserve the right to photograph your cake order, before pickup/delivery for our own reference and publicity. The design copyright is the property of Kendra's Country Bakery. The client does not have any claim on the design.  Kendra's Country Bakery reserves the right to use images of any design for promotional purposes following the event.

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